Globalfs

Banks today need to deepen customer relationships and deliver personalized service swiftly and efficiently. The key to success is the smart use of the technology and processes that improve the customer experience, enable greater workplace productivity, and increase selling opportunities. Compucom Globalfs gives financial institutions a powerful tool to help get the most from every customer visit to the branch and every interaction.

Success in Retail Banking
The Globalfs software suite offers complete branch automation, improving customer service and increasing sales opportunities by unifying operations, data, and processes.

Globalfs teller and transaction processing software speeds operations and provides the cash control and management required in the mission-critical branch environment.

The Globalfs suite also fully covers sales and advisory processes, and provides effective automation for account opening.

The full scope of the Globalfs suite lets you focus fully on getting the best from your staff and giving the best to your customers.

Easy to Learn and Use
All Globalfs functions have an easy-to-use, intuitive interface that supports rapid data entry and provides customer relationship alerts. Your customer-facing staff become adept in hours, not days or weeks. There are no codes to remember. Staff can navigate quickly using the ten-key pad, keyboard, or mouse. A full complement of function keys takes them quickly to the operations they use most.

Fraud Protection
Globalfs boosts fraud identification and prevention, accommodating signature pads, Personal Identification Number (PIN) devices, and fingerprint scanners.

The stop-payment function immediately flags stolen checks. Globalfs can also access internal and external databases to identify suspect checks. The included supervisor override capability brings further control so that tellers receive proper authorization for transactions beyond their assigned thresholds.

Item Truncation and Imaging
For our US banking clients, for whom check-handling forms a significant part of the daily workload, banks can realize significant savings through reengineering processes and truncating items at the point of origination. The passage of the Check 21 Act has opened the ability to capture checks and stop the physical paper right at the point of presentment: the teller window in the branch.

Globalfs integrates check imaging right into the transaction flow. Industry analysts predict that this action alone will reduce its teller keystrokes for a single transaction from more than 50 to fewer than five. Imaging will speed the teller line and put the imaged check right into the item processing system, assuring effective balancing, payment, and tracking.

Rich Sales and Marketing Functionality
Globalfs helps you do much more than streamline and optimize the transactional and teller workload. Its multi-channel sales and counseling capabilities can be used to support intelligent and pro-active discussion with customers. It allows you to walk through different scenarios with them, evaluating for example, savings and investments.

Discussions are kept focused and relevant by making sure that the customer profile stays at the heart of the session. In this way, staff are always right up-to-date with the product mix the client is currently using. Staff can call up relevant interactive product brochures as desired, and together with customers, explore the impact of the different choices open to them.

The step from discussion to closure is factored right in to the mix, allowing customers to subscribe to new products and services as soon as the decision has been made. The full data integration of Globalfs means that no duplicate data entry is required, allowing staff to keep their attention focused where it is needed – on the requirements of their customers.

Build Referrals and Relationships
Knowing your customers, and dealing with them in ways that make them feel valued, ensures their loyalty and sets your bank apart from the rest. Globalfs helps by delivering accurate, useful and timely customer information. Globalfs gives tellers a clear customer profile to aid business discussion.

At a glance, your staff member can see:

• The products and services that the customer currently uses
• Products to cross-sell to the customer, tailored to his or her financial lifestyle as indicated by past financial activities, average account balance, or other factors
• The customer's preferences
• VIP status, if applicable
• Pending service issues such as a signature card signing to complete an online loan application

This personalized information equips your employees to answer customer questions, provide referrals, and suggest new products. Every one of your customers will appreciate your employees' knowledge and attention to their needs.

A Tool to Effect Change
Globalfs offers complete cash control, batch processing, and totals tracking. Roll up of information from individual, branch, region, and bank provides real time information of cash position, employee productivity, and fee collection.

Built-in Controls Ensure Accuracy
Globalfs features an electronic journal with scanning capabilities for accurate transaction information, auditing and record keeping. The Globalfs electronic journal logs information about every transaction. In the branches the journal generates a complete audit trail of every transaction processed and keeps an accurate cash-count.

The electronic journal also lets you sort and review your institution's transaction history by:

• Operator
• Branch
• Date/Date Range
• Time/Time Range
• Customer Name/Account Number
• Transaction Type
• Transaction Status

Uninterrupted Transaction Processing
The proper handling of funds is critical to your bank's mission. In the teller transaction environment, there is zero tolerance for errors and for interruption through network, host or centralized server failure.

Globalfs is built for mission-critical operations. Even when a server is down, your host is unavailable, or your tellers are disconnected from the network, they can continue to process transactions and provide receipts for customers without interruption. They can do so even when your systems operate across LAN or WAN environments with centralized servers. This unique feature of Globalfs ensures continued quality service.

Facilitate Process Reengineering
Globalfs is a powerful tool to effect change. Use it to re-engineer your delivery processes, streamline transaction execution, and speed customer service. Globalfs enables you to integrate the latest and most advanced system components. Globalfs can consume and publish Web services for effective integration with core, middleware, and internal third-party applications, as well as with external services. The Globalfs solution brings you much more than full teller automation: it gives a transaction set that can be used in other delivery channels.

More Accurate and Useful Reporting
Globalfs productivity reports provide the data that is essential to sound leadership, informed decision-making, and thorough regulatory compliance. You can receive a wide variety of reports that detail your institution's transactions in quarter-hour increments, and types of transactions by operator. Globalfs also incorporates regulatory reports for Currency Transaction Reporting (CTR) and a Monetary Instrument Exchange Log (MIEL).

Timely Sales Reports
Globalfs also delivers full and valuable reporting for sales and marketing. You will appreciate the powerful Globalfs tools for monitoring and assessing sales effectiveness. Because the applications are fully integrated, Globalfs can analyze sales data by many variables, including:

• Performance by bank and/or region
• Overall branch and/or call center performance
• Individual employee sales performance
• Sales analysis for products sold and referrals made
• Time spent on sales per visit/session
• Cross-sell ratio per operator, session, or Location

You can assess performance in these categories and request instant reports that cover sales activity on a daily, monthly, yearly, or customized time basis. You can harness the power of Globalfs to create the environment that is ideal for your institution, build the sales culture you want, and support the policies, practices, and requirements you need.

Change is Inevitable – Make the Most of It
CompuCom Globalfs helps banks maximize their customer relationships and plan for and profit from change. The solution is individually tailored to your needs, allowing you to expand your operations and reduce ongoing costs, all at one monthly, predictable price.

compuCom helps you:

• Maximize your customer relationships
• Increase your sales opportunities
• Unify your operations and processes
• Simplify your IT environment
• Eliminate the stress of technology management
• Focus on growth, not day-to-day headaches
• Keep up with the demands of the marketplace